About our product advantage

Our LED TVs are supported by a highly trained and professional after-sales service team. We are committed to delivering reliable, long-term support to every customer. In the event of any issues not caused by human factors or misuse, we provide a comprehensive 2-year warranty, ensuring peace of mind and dependable performance throughout the product’s lifespan.

The steps of warranty would be followed below:

① Tell us the problem you meet  - ② Send the clear photos of the problematic product - ③ Verify the product code - ④ Determine whether the issue is caused by human error or a manufacturing defect - ⑤ Form the group with our Technical Team - Provide a prompt solution  

Every LED TV we produce is fully traceable. Each unit is assigned a unique barcode or QR code, covering not only the finished product but also its packaging and key components such as the motherboard. This system enables our technical team to quickly access detailed product information, ensuring faster, more accurate, and reliable after-sales support.